• FAQs

    Frequently asked questions.

    * Can we mount a TV on a plasterboard wall?

    Yes we can mount any screen on a plasterboard stud wall or dry lined wall with the correct type of bracket and fixings. We will spread the load over the plasterboard by fixing into metal or wooden studs using a stud locator to locate them. All our brackets have a wide footprint to enable us to locate the studs while still maintaining the screen position.

     

    * How are my walls left after a chase?

    It’s impossible to leave a wall chase ready for painting with one application of plaster.

    When your walls are chased out to bury cables, we re-plaster to an undercoat finish. This will be level with the wall, but will need some finishing work. The undercoat plaster will have a rough texture and this will require a rub down to remove any high spots. Afterwards, apply a fine filler. Finally give the wall a final rub down with fine sandpaper (best fitted to a flat sanding block to obtain a perfectly flat finish.) You are then ready to paint.

     

    * Are we insured?

    Yes. We have public liability insurance up to £1,000,000.

     

    * How can wires be hidden on a plasterboard wall?

    Simple. We cut a hole in the wall behind the screen and then another hole below and pull cables through the holes. Most new buildings are of this type of construction. For external walls, the gap behind the wall would not be enough to pull the wires through and a groove would have to cut into the plasterboard and plastered over once the cables have been laid in the wall.​

     

    * Do I need a mains socket behind the screen?

    This is not essential we can run a long mains cable (up to 5M) through the wall to a local mains socket.

    If the TV is hard-wired a CLICK connector can be fitted. We can also install a 13A socket behind the screen.

     

    * Can you problem solve previous AV installations?

    Yes we are happy to problem solve any type of Audio visual installation big or small home or business.​

     

    * Can my TV screen be mounted above a working fireplace?

    Yes. Under normal conditions if the fireplace has a mantle piece to deflect the heat. Gas effect fires run cool since most of heat goes straight up the chimney which makes them not very green, although they do look good. Real fires are much hotter and could be problematic. Our advice is that you check the chimney breast where the screen will be mounted; it should be no hotter than 80 degrees fahrenheit.

    Usually, we are able to mount a TV above most fireplaces.

     

    * I am thinking about purchasing a new TV, what is the ideal size for my room and what brand should i buy?

    The first thing you need to do is look at the room size and also consider the natural brightness of the room. Usually a good way of telling the ideal size for your TV is by taking the distance from your TV to your seat, and taking either half or a third of it. In regards to a brand we suggest you do some research on the AVForums or give us a call and we can recommend something within your budget.

     

    * How high should my TV be mounted?

    We can advise but it’s your decision. Everyone has a different opinion but most want their screens high on the wall because it looks good when not in use. If you are watching a 3 hour film, looking up at your screen, it may not have seemed such a good idea. As a rough guide, if you were sitting 4m away, a good height on a flat wall would around 1m from the floor to the bottom of screen. If the screen is to be mounted on a chimney breast, about 100mm above mantel piece is a good distance.

    If you want to test how it feels, find the dimensions of your screen then halve the screen height – this will give the screen centre. Mark the wall with the screen centre point and then sit in your normal viewing position. You’ll get a good feel of how it will be, watching at your chosen height.

    We are happy to advise you on mounting height but it’s your final decision once the screen has been mounted. It’s not adjustable and a refit would be fully chargeable.

     

    * What are your installation hours?

    We understand that our customers can't always be home during the typical 9 to 5 service window. Our usual working hours are 7am/8pm-Mon/Fri, 8am/5pm-Sat/Sun. Saturday's and Sunday's book up fast, so please call in advance. We can also work nights upon request.

     

    * How can I pay you for the work you do?

    We can accept cash, cheque or credit card.

     

    *Do prices go up if I have a larger screen TV?

    In some areas an additional fee is required for screens larger than 60"

     

    * If I cancel my service will their be a cancellation fee?

    If you cancel your order within 24 hours of placing your order you will not be charged a cancellation fee unless the installer was scheduled to arrive and booked within that time frame.

     

    * How long does it take to complete a TV installation?

    Most TV installations will take no longer than 2-3 hours.

     

    * What guarantee do you offer?

    All parts supplied by Simply AV are guaranteed for two years, the screen fixing is guaranteed for Ten years.

    We will replace the equipment and repair any damage caused. I have to say that this has never happened as all our installations are particularly well secured. We do not include any parts you have supplied yourself as part of the installation guarantee.

     

    * Can you mount my TV flush into the wall?

    Yes, but in some cases, where mounting onto a solid brick wall, there is not enough depth within the wall, so the only way to achieve a flush mount is to build a false wall to house the screen.

    If the wall is an internal plaster board stud wall there may be enough room. We would need about 160mm minimum depth within the wall and there would have to be a gap around the screen of about 35mm to allow for ventilation. this has now become an fairly cost efftive option as LED screens are now so thin.

     

    * How do you being the cables out of the wall?

    If we are chasing cables or feeding cables into the wall to finish the hole we normally fit a brush plate
    these are available in white or metal finish. Brush plates are available in White , brushed metal or chrome finish​.

     

    * Can you ceiling mount my projector on a plasterboard wall/ceiling?

    If we cannot establish a firm fixing into a ceiling joist then we would cut out and enforce the with wood to insure a safe and secure fixing​.

     

    * What areas do you cover?

    London - south East, Midlands Essex, Hertfordshire, Surrey, Kent, Cambridgeshire, Hertfordshire, Suffolk, Norfolk, Berkshire, East Sussex, Hampshire, Middlesex, Sussex, Oxfordshire. Birmingham, Manchester.

     

    * What TV bracket is right for me?

    It all depends. A moveable bracket can be used to change the viewing angle, perfect for corner mounted TVs, these can be motorised or manual. Your bracket also needs to be compatible with the specific size and make of your television, according to the VESA standard.​

     

    * Do you carry leads and wall brackets?

    Yes, we carry various cables in lengths and all different types of brackets.

    See below our Van Stock..