• Frequently Asked Questions

    Looking for some help? You've come to the right place.

    If your question isn't answered below, you can get in touch using the form at the bottom of the page

    or by emailing faq@simplyav.co.uk

    * Can we mount a TV on a plasterboard wall?

    Yes. We can mount any TV on a plasterboard stud wall or dry lined wall with the correct type of bracket and fixings. We can achive this by fixing into metal or wooden studs using a stud detector to locate them. If the wall is Dot & Dab (Brickwork Behind plasterboard) we will drill back deep into the brickwork for a secure fixing. All our brackets have a wide mounting load to enable us to locate the studs while still maintaining the screen position.

    * Do you carry leads and wall brackets?

    Yes, we carry various cables in lengths and all different types of brackets.

    * Do I need a mains socket behind the screen?

    This is not essential. We can run a long mains cable (up to 10M) through the wall to a local mains socket.

    If the TV is hard-wired a CLICK mains connector can be fitted to enable unplugging and upgrading in the future. We can also install a 13A socket behind the screen.

    * How are my walls left after a chase?

    When your walls are chased out to bury cables, we re-plaster to an undercoat finish. This will be level with the wall, but will need some finishing work. The undercoat plaster will require a rub down to remove any high spots. Afterwards, apply some polyfilla and give the wall a final rub down with sandpaper (best fitted to a flat sanding block to obtain a perfectly flat finish.) Once that is completed you are ready to paint.

    * Are we insured?

    Yes. We have public liability insurance up to £1,000,000.

    * Can my TV screen be mounted above a working fireplace?

    Yes. Under normal conditions if the fireplace has a mantle piece to deflect the heat. Gas effect fires run cool since most of heat goes straight up the chimney which makes them not very green, although they do look good. Real fires are much hotter and could be problematic. Our advice is that you check the chimney breast where the screen will be mounted; it should be no hotter than 80 degrees fahrenheit.

    Usually, we are able to mount a TV above most fireplaces.

    * Can you problem solve previous AV installations?

    Yes we are happy to problem solve any type of Audio visual installation big or small home or business.​

    * How can I pay you for the work you do?

    We can accept bank transfer, cheque or credit card.

    * What are your installation hours?

    We understand that our customers can't always be home during the typical 9 to 5 service window. Our usual working hours are 7am/8pm-Mon/Sun. Saturday's and Sunday's book up fast, so please call in advance. We can also work nights upon request.

    * I am thinking about purchasing a new TV, what is the ideal size for my room and what brand should i buy?

    The first thing you need to do is look at the room size and also consider the natural brightness of the room. Usually a good way of telling the ideal size for your TV is by taking the distance from your TV to your seat, and taking either half or a third of it. In regards to a brand and model we suggest giving us a call and we can recommend something within your budget.

    *Do prices go up if I have a larger screen TV?

    In some areas an additional fee is required for screens larger than 60"

    * If I cancel my service will there be a cancellation fee?

    If you cancel your order within 24 hours of placing your order you will not be charged a cancellation fee unless the installer was scheduled to arrive and booked within that time frame.

    * How long does it take to complete a TV installation?

    Most TV installations will take no longer than 2-3 hours.

    * What guarantee do you offer?

    All parts supplied by Simply AV are guaranteed for two years, the screen fixing is guaranteed for Five years.

    We will replace the equipment and repair any damage caused. I have to say that this has never happened as all our installations are particularly well secured. We do not include any parts you have supplied yourself as part of the installation guarantee.

    * Can you mount my TV flush into the wall?

    Yes, but in some cases, where mounting onto a solid brick wall, there is not enough depth within the wall, so the only way to achieve a flush mount is to build a false wall to house the screen.

    If the wall is an internal plasterboard stud wall there may be enough room. We would need about 160mm minimum depth within the wall and there would have to be a gap around the screen of about 35mm to allow for ventilation. this has now become an fairly cost effective option as TV screens are now so thin.

    * Can you ceiling mount my projector on a plasterboard wall/ceiling?

    If we cannot establish a firm fixing into a ceiling joist then we would cut out and enforce the with wood to insure a safe and secure fixing​.

    * What areas do you cover?

    London - south East, Midlands Essex, Hertfordshire, Surrey, Kent, Cambridgeshire, Hertfordshire, Suffolk, Norfolk, Berkshire, East Sussex, Hampshire, Middlesex, Sussex, Oxfordshire. Birmingham, Manchester.

    * What TV bracket is right for me?

    It all depends. A moveable bracket can be used to change the viewing angle, perfect for corner mounted TVs, these can be motorised or manual. Your bracket also needs to be compatible with the specific size and make of your television, according to the VESA standard.​

    * How do you bring the cables out of the wall?

    To cover a cable entry hole we normally fit a brush plate. These are available in white or metal finish.

  • Ask Your Question

Privacy Policy
Privacy policy

This privacy policy ("Policy") describes how Simply Audio Visual Limited ("Simply Audio Visual Limited", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the simplyav.co.uk website and any of its products or services (collectively, "Website" or "Services").

It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic collection of information

Our top priority is customer data security and, as such, we exercise the no logs policy. We process only minimal user data, only as much as it is absolutely necessary to maintain the Website or Services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Collection of personal information

You can visit the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the Website's features, you will be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you publish content, make a purchase, or fill any online forms on the Website. When required, this information may include the following:

Personal details such as name, country of residence, etc.
Contact information such as email address, address, etc.
Information about other individuals such as your family members, friends, etc.
Any other materials you willingly submit to us such as articles, images, feedback, etc.
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the Website's features. Users who are uncertain about what information is mandatory are welcome to contact us.

Storing personal information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Use and processing of collected information

In order to make our Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of the information we collect is directly from you via our Website. However, we may also collect Personal Information about you from other sources. Any of the information we collect from you may be used for the following purposes:

Deliver products or services
Improve products and services
Send marketing and promotional communications
Respond to inquiries and offer support
Request user feedback
Improve user experience
Post customer testimonials
Deliver targeted advertising
Protect from abuse and malicious users
Run and operate our Website and Services
Processing your Personal Information depends on how you interact with our Website, where you are located in the world and if one of the following applies: (i) You have given your consent for one or more specific purposes. This, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Information transfer and storage

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.

The rights of users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

The right to object to processing

Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible.

Billing and payments

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and our Website is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission.

If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be at least 16 years of age to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).


We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.


The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org

In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might also place cookies and otherwise track user behavior.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. Our Website does not track its visitors over time and across third party websites. However, some third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.


We may display online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. We do not share personally identifiable information about individual customers with advertisers. In some instances, we may use this aggregated and non-identifying information to deliver tailored advertisements to the intended audience.


We may disclose information about you to our affiliates for the purpose of being able to offer you related or additional products and services. Any information relating to you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

Links to other websites

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Data breach

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email, get in touch with you over the phone, mail you a letter.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.

Changes and amendments

We may update this Privacy Policy from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When changes are made, we will post a notification on the main page of our Website. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Website or Services after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Data in a manner materially different than what was stated at the time your Personal Data was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to sales@simplyav.co.uk

This document was last updated on February 21, 2020