Frequently Asked Questions
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If your question isn't answered below, you can get in touch using the form at the bottom of the page
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* Can we mount a TV on a plasterboard wall?
Yes. We can mount any TV on a plasterboard stud wall or dry lined wall with the correct type of bracket and fixings. We can achive this by fixing into metal or wooden studs using a stud detector to locate them. If the wall is Dot & Dab (Brickwork Behind plasterboard) we will drill back deep into the brickwork for a secure fixing. All our brackets have a wide mounting load to enable us to locate the studs while still maintaining the screen position.
* Do you carry leads and wall brackets?
Yes, we carry various cables in lengths and all different types of brackets.
* Do I need a mains socket behind the screen?
This is not essential. We can run a long mains cable (up to 10M) through the wall to a local mains socket.
If the TV is hard-wired a CLICK mains connector can be fitted to enable unplugging and upgrading in the future. We can also install a 13A socket behind the screen.
* How are my walls left after a chase?
When your walls are chased out to bury cables, we re-plaster to an undercoat finish. This will be level with the wall, but will need some finishing work. The undercoat plaster will require a rub down to remove any high spots. Afterwards, apply some polyfilla and give the wall a final rub down with sandpaper (best fitted to a flat sanding block to obtain a perfectly flat finish.) Once that is completed you are ready to paint.
* Are we insured?
Yes. We have public liability insurance up to £1,000,000.
* Can my TV screen be mounted above a working fireplace?
Yes. Under normal conditions if the fireplace has a mantle piece to deflect the heat. Gas effect fires run cool since most of heat goes straight up the chimney which makes them not very green, although they do look good. Real fires are much hotter and could be problematic. Our advice is that you check the chimney breast where the screen will be mounted; it should be no hotter than 80 degrees fahrenheit.
Usually, we are able to mount a TV above most fireplaces.
* Can you problem solve previous AV installations?
Yes we are happy to problem solve any type of Audio visual installation big or small home or business.
* How can I pay you for the work you do?
We can accept bank transfer, cheque or credit card.
* What are your installation hours?
We understand that our customers can't always be home during the typical 9 to 5 service window. Our usual working hours are 7am/8pm-Mon/Sun. Saturday's and Sunday's book up fast, so please call in advance. We can also work nights upon request.
* I am thinking about purchasing a new TV, what is the ideal size for my room and what brand should i buy?
The first thing you need to do is look at the room size and also consider the natural brightness of the room. Usually a good way of telling the ideal size for your TV is by taking the distance from your TV to your seat, and taking either half or a third of it. In regards to a brand and model we suggest giving us a call and we can recommend something within your budget.
*Do prices go up if I have a larger screen TV?
In some areas an additional fee is required for screens larger than 60"
* If I cancel my service will there be a cancellation fee?
If you cancel your order within 24 hours of placing your order you will not be charged a cancellation fee unless the installer was scheduled to arrive and booked within that time frame.
* How long does it take to complete a TV installation?
Most TV installations will take no longer than 2-3 hours.
* What guarantee do you offer?
All parts supplied by Simply AV are guaranteed for two years, the screen fixing is guaranteed for Five years.
We will replace the equipment and repair any damage caused. I have to say that this has never happened as all our installations are particularly well secured. We do not include any parts you have supplied yourself as part of the installation guarantee.
* Can you mount my TV flush into the wall?
Yes, but in some cases, where mounting onto a solid brick wall, there is not enough depth within the wall, so the only way to achieve a flush mount is to build a false wall to house the screen.
If the wall is an internal plasterboard stud wall there may be enough room. We would need about 160mm minimum depth within the wall and there would have to be a gap around the screen of about 35mm to allow for ventilation. this has now become an fairly cost effective option as TV screens are now so thin.
* Can you ceiling mount my projector on a plasterboard wall/ceiling?
If we cannot establish a firm fixing into a ceiling joist then we would cut out and enforce the with wood to insure a safe and secure fixing.
* What areas do you cover?
London - south East, Midlands Essex, Hertfordshire, Surrey, Kent, Cambridgeshire, Hertfordshire, Suffolk, Norfolk, Berkshire, East Sussex, Hampshire, Middlesex, Sussex, Oxfordshire. Birmingham, Manchester.
* What TV bracket is right for me?
It all depends. A moveable bracket can be used to change the viewing angle, perfect for corner mounted TVs, these can be motorised or manual. Your bracket also needs to be compatible with the specific size and make of your television, according to the VESA standard.
* How do you bring the cables out of the wall?
To cover a cable entry hole we normally fit a brush plate. These are available in white or metal finish.