Frequently Asked Questions

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Get in touch using the form at the bottom of the page, or email our team at faq@simplyav.co.uk

* Can we mount a TV on a plasterboard wall?

Yes. We can mount TVs onto plasterboard, stud walls and dry-lined walls using appropriate brackets and fixings. Where possible, we locate and fix directly into suitable timber or metal studs. For dot-and-dab walls, we can install suitable fixings through the plasterboard and into the masonry behind.

* Do you carry leads and wall brackets?

Yes. We carry a range of TV brackets, HDMI cables and other AV cables in various sizes and specifications. We can recommend and supply the correct equipment for your installation.

* Do I need a mains socket behind the screen?

Not necessarily. Depending on the installation, we can route the TV's power cable neatly to an existing suitable socket. Where required, additional electrical work such as installing a new socket behind the TV can be arranged with a qualified electrician.

* How are my walls left after a chase?

Where we chase walls to conceal cables, we make good the chased area with an undercoat plaster finish. This leaves the surface level and ready for final preparation, sanding and decorating.

* Are we insured?

Yes. Simply AV carries public liability insurance to provide cover for our installation work.

* Can my TV screen be mounted above a working fireplace?

In many cases, yes. However, the suitability of the installation depends on the type of fireplace, heat output, mantel arrangement and the TV manufacturer's recommended operating conditions. We check the proposed mounting position and can advise on the safest and most suitable installation. Where necessary, we may recommend additional heat protection or an alternative mounting position.

* Can you problem solve previous AV installations?

Yes. We can troubleshoot and diagnose existing AV systems in both homes and businesses, whether the system was installed by us or another company.

* How can I pay you for the work you do?

We accept payment by bank transfer and card. Payment options will be confirmed with your quotation or invoice.

* What are your installation hours?

Our usual installation hours are Monday to Friday, with weekend and evening appointments available by arrangement. Availability can vary depending on the project and location, so please contact us to discuss your requirements.

* I am thinking about purchasing a new TV, what is the ideal size for my room and what brand should i buy?

There isn't one ideal TV size for every room. Viewing distance, room layout, screen resolution, personal preference and the type of content you watch all need to be considered. If you're unsure, we can help you choose the right screen size and model for your room and budget.

*Do prices go up if I have a larger screen TV?

Some larger screens may require additional installation time, specialist equipment or additional installers due to their size and weight. Any additional costs will be confirmed before the installation.

* If I cancel my service will there be a cancellation fee?

Our cancellation terms are provided with your quotation and booking confirmation. If you need to cancel or rearrange an installation, please contact us as soon as possible and we'll advise you of any applicable charges.

* How long does it take to complete a TV installation?

Most standard TV wall-mounting installations can be completed within 2-3 hours. More complex installations, including concealed cabling, recessed TVs, soundbars or additional AV equipment, may take longer.

* What guarantee do you offer?

Our installation work and supplied equipment are covered by the guarantees stated in your quotation and installation documentation. Equipment supplied by the customer is not covered by our equipment guarantee.

* Can you mount my TV flush into the wall?

Yes, depending on the TV and wall construction. A flush installation requires sufficient space within the wall and appropriate ventilation around the screen. On some solid walls, creating a recessed installation may require a suitable false wall or additional building work. We'll assess the wall and TV before confirming whether a flush installation is possible.

* Can you ceiling mount my projector on a plasterboard wall/ceiling?

Yes. We assess the ceiling construction and ensure the projector mount is securely fixed to suitable structural support. Where necessary, additional reinforcement can be installed to provide a secure fixing.

* What areas do you cover?

We are based in Epping and provide AV installation services across Essex, London and surrounding areas. We also undertake selected projects across Hertfordshire, Surrey, Kent, Cambridgeshire, Suffolk, Norfolk, Berkshire, Oxfordshire, East Sussex and further afield. For larger projects, please contact us to discuss your location and requirements.

* What TV bracket is right for me?

The right bracket depends on your TV, wall type, viewing position and the flexibility you require. Options include fixed, tilting, full-motion and motorised brackets. We can recommend the appropriate bracket based on your TV model, VESA specification and installation requirements.

* How do you bring the cables out of the wall?

For concealed AV cabling, we can use suitable cable entry plates or brush plates to provide a clean and professional finish. The type of outlet used will depend on the cables and installation.

* Can you hide the cables behind my TV?

Yes. We can conceal HDMI, network, speaker and other low-voltage AV cables within suitable walls, depending on the wall construction.

* Can you install equipment I have already purchased?

Yes, subject to the equipment being suitable for the proposed installation. Customer-supplied equipment is not covered by our equipment guarantee.

* Can you install TVs larger than 85 inches?

Yes. We regularly work with larger screens and can advise on suitable brackets, wall construction, access and installation requirements.

* Are the installations shown on your YouTube channel suitable for every property?

Our YouTube videos showcase real Simply AV installations and are intended to demonstrate our work, equipment and installation methods. Every property and installation is different, and the suitability of a particular installation depends on the building, equipment and individual circumstances.

The information shown in our videos is for general information and entertainment purposes only and should not be relied upon as a substitute for professional assessment or installation advice. We recommend contacting Simply AV before attempting any installation yourself.

For safety reasons, electrical work should only be carried out by a suitably qualified person.

* Do you work other trades and builders?

Yes. We regularly work alongside builders, electricians, interior designers and other trades to coordinate AV installations as part of larger projects.

* Can you design the system as well as install it?

Yes. We can help with the design and specification of complete AV systems, from TVs and soundbars through to dedicated home cinema, multi-room audio and larger residential projects.

* Can you help me choose the right AV system for my home?

Absolutely. Whether you know exactly what you want or you're starting from scratch, we can help you plan the right system for your space. From choosing the TV, projector and speakers to deciding on the best positioning, cabling and control, we'll work with you to create an AV setup that looks great, sounds incredible and works seamlessly for your lifestyle.